Emergency Call System – Rhode Island Hospital

Safer Garages

In 2018, using only the existing infrastructure, Shanix updated the blue light call-for-help stations in the Willard Ave Parking Garage at Rhode Island Hospital to include a video feed using Axis intercoms. This went along with an upgrade to the video surveillance system, replacing analog cameras with higher-resolution fixed panoramic and pan-tilt-zoom models from Pelco.

All cameras were integrated with Pelco's VideoXpert Management Software, the system that runs throughout the RI Hospital campus. The Axis Intercoms were also integrated to the help alarm system through Axis Camera Station software. In the event of someone pressing the button and calling for help, hospital security detail is alerted to go to the scene and a dispatcher is able to communicate with the person in distress.

Shortly after installation, the new intercom cameras were able to record an incident of vandalism that was not captured by the existing pendant cameras.


  • Integrated help alarm software to a video intercom, allowing security to have eyes and ears on the scene, while being able to reassure and give instructions while help is on the way
  • Upgraded existing camera system to provide better surveillance throughout the parking garage
  • Reassures visitors and patients that their safety is top priority

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